Facebook started a pilot with a new personal assistant through the Messenger-service.
What is it?
M. is the new digital personal assistant from inside Facebook Messenger. With the new service, that is empowered by artificial intelligence, several tasks can be completed and information can be found on customers’ behalf. It’s not clear when exactly the service will be released, but it’s already in its testing phase.
How does it work?
M. is empowered by artificial intelligence that is trained and supervised by people. The personal assistant is able to complete several tasks on your behalf, for example purchase items, get products delivered, book restaurants etc. You just have to ask!
What is its core value?
Combining the personal touch of client relationships with the ease of a mobile platform.